FAQ

How do I contact you? 

To contact us at anytime, please visit our Contact Us page, and we will get back to you as soon as possible. 

Or, simply feel free to reach out to us anytime via the chat function on our website.

What is your shipping policy?

We offer free worldwide shipping on all orders. Most orders are processed within 48 hours before dispatch, and delivery typically takes approximately 6–12 business days depending on your location. Tracking information will be provided once your order has been shipped.

For more details of our shipping policy, please visit our Shipping & Handling Page.

What is your return policy?

We truly want you to love your jewelry. However if there are any issues with your order, please contact us and we’ll always do our best to help with a suitable solution. For non-quality related returns, items may be returned within 14 days in original condition, with return shipping costs covered by the customer.

For more details of our return and refund policy, please visit our Returns & Refund Policy Page.